Frequently Asked Questions!

Delivery time of your order

Due to the war in Ukraine, our delivery times are currently 7 to 15 business days . We hope for your understanding.

  • Good news: most packages now arrive faster in the Netherlands again!
  • Normally you will receive your order within 10 working days .

No shipping costs: To accommodate you, we do not charge shipping costs and we cover these costs entirely ourselves.


What if I haven't received my order yet?

Has the expected delivery time passed and you still have not received your order?
Please send an email to lodyfair .products @gmail .com . We will investigate as soon as possible what is wrong with your package.


How do I exchange or return a product?

To return your order, please follow these steps:

  1. Send an email to lodyfair .products @gmail .com .
    Please state here:
    • Your name
    • Your order number (e.g. #0000, found in your confirmation email)
    • The reason for return
  2. We will send you the return address and confirm the return.
  3. Please return the product via a courier of your choice.

What are the costs of returns?

  • Returns are at your own expense .
  • The costs depend on the courier. Check the website of your chosen courier for the exact rates.

Returns conditions

You can return a product within 14 days after receipt. The product must meet the following conditions:

  • The return period has not yet expired .
  • The product is in its original packaging and still has all labels.
  • The product has not been used .

Payment Methods

You can pay with us using:

  • iDEAL
  • Bancontact
  • Credit card
  • Apple Pay
  • Google Pay
  • American Express (Amex)

Not sure if your payment method is accepted? Follow the steps on the payment page. All transactions are safe and run through secure payment systems.


Didn't receive a confirmation email?

Did you not receive a confirmation email after your order?
Send an email to lodyfair .products @gmail .com with:

  • Your full name
  • Your email address

We will help you quickly!


Cancel order

Want to cancel your order? Send an email to lodyfair .products @gmail .com as soon as possible with:

  • Your name
  • Your order number (e.g. #0000)
  • The reason for cancellation